Best Shipping and Returns
We believe that shipping (and returns) should feel as easy as putting on a piece of our jewellery. If you have any questions, we do hope this will answer them for you and if there is something else you want to ask, or maybe you just want to say hello (that’s fine too!) you can send us a mail at email@example.com.
We currently ship our jewellery to the following countries across Europe within 3-5 business days. Please see the table below for details on lead times, rates and free shipping.
|Country||Rate||Free Shipping Above|
Don’t see your country included in the list? Don’t worry! If you’d like to shop with us, send us a mail at firstname.lastname@example.org and tell us where you are!
I want to return my item. What do I do?
Sometimes things don’t go according to plan - that’s life. If you want to return or exchange an item, send an email to email@example.com, tell us what went wrong and we’ll help you return your item.
How long do I have to log a return?
How should I return my item?
Once you’ve started the returns process, we’ll let you know the best way to package it to send it back to us. Please note that we can only accept items that are still in their original packaging which aren’t showing signs of wear and tear. All returns must be unaltered, unworn, and in a saleable condition. We’re sure you understand!
When will I receive my refund?
We aim to refund any returned items within 15 days, once they have passed inspection by our returns team. If after this time you haven’t received your refund, please contact us at firstname.lastname@example.org and we’ll help sort it out.
How do I return a faulty item?
On the rare occasion you receive something which is faulty or incorrect, send us a mail at email@example.com with your order number and item name. And if it’s not too much to ask, please include a description and photos of the fault as that would be really helpful for our team. Once we’ve received the piece, we’ll assess it and keep you up to date with the next steps.